Terms

Corals, in Belgrade, Serbia, and you.

These terms apply to work we agree after the date above. Where a signed proposal says something different, the proposal wins. Nothing here is meant to take away a right you have under the law that applies to you.

You tell us what you are building. We send back a scope, a price and a date, in writing. Nothing begins until you accept that in writing and the deposit reaches us.

If the scope is not clear enough to price, we start with a scoping week at €3.150, 30 hours on your project and nothing else. The fee comes off a small site or a full build booked within 60 days of the scope landing.

The number in the accepted proposal is the number you pay for the scope in it. It does not move because the work took us longer than we thought. If we underestimate, that is our cost, not a change order on your invoice.

What does move it is scope you add. Anything outside the accepted proposal is quoted at €105 an hour and approved by you in writing before it is started. We will not begin work you have not agreed to pay for and then present it.

Prices exclude VAT and any tax that applies where you are. Where the reverse charge applies to a business in the European Union, you account for it.

A 30 percent deposit to start, the remaining 70 percent on handover. Invoices are due within 30 days of the invoice date.

Ongoing care and monthly plans are billed monthly in advance. Late payment past 7 days lets us pause work and hold handover until the account is clear, after we have told you and given you a chance to fix it. Interest on an overdue invoice runs at the statutory rate.

A landing page is 10 to 15 working days, a small site 20 to 30 working days, a full build 8 to 12 weeks. Those are working times for the scope the package carries.

The clock runs from the day your words and pictures reach us, not from the day the invoice is paid. A project with content still to be written or photographed starts when that is ready. You get a dated plan before we start, and we tell you the moment anything threatens it rather than at the end.

Those windows assume each round of feedback comes back inside 5 working days. Past that the date moves day for day, because the time is spent waiting rather than working. Your window starts on the date in your plan, which is the next opening in the schedule rather than the day you sign.

If we are waiting on you for more than 2 weeks, we may release your dates to another project and re-book you at the next opening. The price does not change; the date does.

If illness or something genuinely outside our control stops the work, the date moves by the days lost plus two working days to pick it back up, and we tell you the day it happens rather than at the end. Nothing else about the agreement changes.

Copy, images and any brand material, in a usable form. One person who can give a decision and make it stick. Feedback gathered into a single response rather than arriving in pieces.

You confirm you have the right to give us everything you send, and that using it will not infringe anyone. If a claim arises out of material you supplied, it is yours to answer.

Every package and every item carries two rounds of revisions on the work as a whole. On a full build that means two rounds across every template at once, not two rounds on each one in turn, because templates reviewed one after another would double the calendar without adding a single change. A social piece carries two rounds. A round is one consolidated set of changes, not an open conversation.

Changes past those rounds, and changes that reverse a direction you already signed off, are quoted at €105 an hour and approved before they start.

You do, on final payment. Designs, source code, repositories and accounts are transferred to you. There is no licence back to us and nothing held that keeps you dependent on us to run it.

Until final payment, the work stays ours and you have no licence to use it. This is the only leverage in the arrangement, and it exists so that handover means something.

Two things are not transferred, because they are not ours to give. Third-party licences, so fonts, stock images, plugins and services, are bought in your name and stay on your terms with those suppliers. And the general knowledge, methods and non-client-specific components we bring to the job remain ours to use again, which is what lets us quote a fixed price at all.

Care and monthly plans run month to month unless the proposal names a term. Either of us may end them with 30 days written notice, effective at the end of a paid month. A term agreed for a discount runs to its end.

Change hours and monthly piece counts are the capacity we reserve for you. Unused hours and pieces do not roll over, because what you are buying is time held free rather than credit banked.

You may end a project at any time. You pay for the work done to that point, the deposit is not refundable because it bought dates we turned other work away for, and you receive what has been produced once the balance for that work is settled.

We may end a project if payment stalls past the point above, if we are asked to produce something unlawful, or if the working relationship makes the job undeliverable. If we end it for any other reason, we refund what you have paid for work not delivered.

We promise the work is ours, that it is done with the care and skill you are entitled to expect from a professional studio, and that it matches the scope you accepted. For 30 days after handover we fix defects in what we built, at no charge. That covers our work breaking; it does not cover changes you want, or a third party service changing under it.

We do not promise particular business outcomes. We agree three numbers with you and check them a month after launch because that is honest practice, not because ranking, traffic or revenue is something anyone can guarantee.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue or data. Our total liability for any claim is capped at the total fees you have paid us under the agreement the claim arises from. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit to be limited.

We keep what you tell us about your business to ourselves, and we expect the same about how we work. That holds after the project ends.

We would like to show the finished work in our portfolio and describe what it set out to do. If you would rather we did not, say so and we will not. Either way we will never publish anything you marked confidential, and we will never publish figures from your business without asking first.

These terms are governed by the law of Serbia, and the courts of Belgrade, Serbia have jurisdiction. If you are a consumer rather than a business, this does not remove the protection of the mandatory law of the country you live in.

Before anyone goes anywhere, write to hello@corals.studio. Almost everything is a misunderstanding about scope, and almost everything is cheaper to fix in an email.

We may update these terms for work agreed after the date at the top. The terms you accepted are the terms your project runs on; we do not change the deal underneath a project that is already running.